What type of action would most likely support an operational excellence macro strategy?

The most suitable action that supports an operational excellence macro strategy is the implementation of new software to improve communication with suppliers, as seen in the example of 3M Corporation. Operational excellence focuses on optimizing processes, ensuring smooth operations, and enhancing efficiency throughout an organization.

Improving communication with suppliers is critical because it can lead to better supply chain management, timely delivery of materials, and reduced costs. When communication is streamlined, it minimizes the chances of errors, leads to quicker response times, and can improve overall collaboration, all of which are essential components of operational excellence.

Enhancing operational efficiencies through better supplier relationships can directly translate to cost savings and improved product quality, which align with the goals of this strategy. In summary, this choice highlights a proactive approach to refining operational processes and ensuring the organization can maintain productivity and quality in its offerings.