If a roofing company collected a deposit but didn’t complete the job, can it still be considered socially responsible because it donated to a children's hospital?

The perspective that argues for the importance of the effectiveness of service aligns with the principles of social responsibility in a business context. While donations to a charitable cause, such as a children's hospital, demonstrate a positive intention and can be commendable, they do not negate the responsibility of the business to fulfill its contractual obligations to clients. If the roofing company accepted a deposit and failed to complete the job, it reflects a breach of trust and responsibility towards its customers.

Social responsibility encompasses a broader scope that includes not just charitable contributions but also ethical business practices and customer satisfaction. Effectively providing services that meet clients' needs is a fundamental aspect of maintaining a responsible business reputation. Therefore, the focus on service effectiveness highlights that a company must uphold its commitments and responsibilities in both its operational practices and its contributions to society. The credibility of its donations may be undermined if the company does not deliver the services it promised, which is crucial in establishing trust in business relationships.